Enterprise video underwriting platform for insurers and TPAs — combining secure video workflows, AI fraud prevention, liveness detection, and compliance tools in one integrated platform.
Insurance medical examinations are expensive, time-consuming, and prone to fraud. Physical MER processes require scheduling, travel, and manual documentation — adding days or weeks to the underwriting cycle.
Without robust fraud controls, insurers face identity fraud, proxy examinations, and compliance risks that impact profitability and regulatory standing.
From session initiation to underwriting decision — a fully automated, compliant workflow.
Admin assigns case; platform auto-generates secure video room links for doctor and customer. No manual scheduling required.
Customer joins; AI performs face match against ID document, liveness check to prevent spoofing, and geo-location capture.
Doctor conducts HD video medical examination with screen sharing, snapshot capture, and multi-party room support. Session recorded to secure cloud.
AI analyzes session data, flags fraud risk indicators, and generates structured underwriting support output for review.
Underwriting team reviews AI output, session recording, and compliance logs through the enterprise admin dashboard.
Underwriting decision made with full audit trail. API outputs available for integration with insurance core systems.
Crystal-clear HD video sessions for accurate medical examination.
Doctor, customer, and observer rooms with role separation.
Managed waiting rooms with queue visibility for doctors.
Automatic recording of all sessions to secure cloud storage.
Doctor can share screens for document review during session.
Real-time snapshot capture for documentation and audit.
AI matches customer face against ID document in real-time.
Spoof-proof liveness check prevents pre-recorded video fraud.
Captures and validates customer location for every session.
AI-generated fraud flags for underwriter review and escalation.
Behavioral and contextual anomaly detection during sessions.
Real-time case volume, completion rates, and performance metrics.
Admin can monitor all active sessions simultaneously.
Complete tamper-proof audit trail for every session and action.
Granular permissions across doctors, admins, and underwriters.
RESTful API outputs for integration with insurance core systems.
Platform UI and AI workflows in multiple regional languages.
Digitize MER workflows, reduce underwriting cost, and scale examination capacity.
Centralize video MER management across multiple insurer clients.
Fully remote medical underwriting with full compliance and fraud protection.
KYC-grade identity verification integrated into MER workflow.
See how the AI Video MER Platform can transform your underwriting operations. Book a demo today.